Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
Many organizations struggle to scale support operations without slowing down service. Microsoft's internal HR team faced the same challenge and turned to Microsoft Copilot in Dynamics 365 Customer Service. The result: a 20% increase in case throughput, faster onboarding for support agents, and smarter routing of inquiries. This customer story showcases how generative AI is improving both employee experience and operational efficiency. Read and share the article with your team to see how Copilot could improve their own service processes. Connect with Integrated Office Solutions Inc for help implementing Copilot.
How has Microsoft HR improved case management?
Microsoft HR has adopted Copilot in Dynamics 365 Customer Service to modernize HR support and streamline case management. This transition has led to a 20% increase in case throughput, allowing HR advisors to handle inquiries more efficiently and enabling employees to resolve issues independently.
What benefits does Copilot offer to HR Advisors?
Copilot provides HR Advisors with AI-powered case summaries, automated email drafting, and knowledge assistance. This results in faster, more personalized responses to employee inquiries, increasing efficiency and satisfaction among users, with a reported 16% boost in satisfaction for those using Copilot frequently.
What is the adoption rate of Dynamics 365 at Microsoft?
The adoption rates for Dynamics 365 are notable, with a monthly active user rate of 72% and a daily active user rate of 47%. This includes users who have not been actively onboarded to Copilot, indicating a strong engagement with the platform across the HR organization.
Microsoft HR speeds case throughput 20% with Copilot in Dynamics 365 Customer Service
published by Integrated Office Solutions Inc
Founded in 1993, Integrated Office Solutions, Inc. provides a full range of IT Infrastructure, Facility Management, and Information Technology Support services throughout the Southeastern Region. Our customers include commercial enterprise, State, Local, K-12, Federal Government, and Department of Defense. Become a part of our connected community to access our integrated technology portfolio of products and services. We connect people, processes, and resources utilizing the latest technology. We deploy 21st Century IaaS and IoT solutions for today’s connected communities. We provide the IT infrastructure resources that run your everyday business operations. Call us and speak with a trusted advisor.
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