The Dallas Cowboys drive winning customer experience and collaboration with Webex.
The Dallas Cowboys are redefining customer experience and collaboration through Cisco's Webex Contact Center, Webex Suite, and Cisco Devices. They have been at the forefront of innovation, reshaping the customer experience using these Cisco solutions. The Webex Contact Center is instrumental in enhancing customer service for season ticket and suite holders. It provides a streamlined platform for customer service agents, allowing for efficient and personalized support. With its capability to integrate with their CRM system, agents can identify customers as soon as they call, offering a personalized and efficient service. The Cowboys also credit the scalability and accessibility of Cisco Webex meetings and devices for maintaining seamless collaboration across various locations and situations. Looking ahead, the franchise looks forward to utilizing Webex's AI capabilities for further efficiency and innovative features like the AI assistant and post-meeting summaries. Watch this engaging video and contact us today to get started with the latest Webex Contact Center and Suite for your organization.
How do the Dallas Cowboys enhance customer experience?
The Dallas Cowboys utilize the Webex Contact Center to enhance customer service by providing a platform that connects customers with knowledgeable agents. This integration with their CRM system allows agents to recognize callers immediately, ensuring a warm and efficient greeting. Their focus is on delivering exceptional service while maintaining efficiency.
What role does Webex play in team collaboration?
Webex plays a crucial role in keeping the Dallas Cowboys' staff connected, whether they are working from home, the office, or traveling. The video features and ease of connecting through Webex meetings allow for seamless collaboration across various locations, making it easier to schedule and conduct meetings without hassle.
What future developments are anticipated with Webex?
The Dallas Cowboys are looking forward to advancements in AI-based collaboration through Webex. They anticipate that features like the Webex assistant, which provides meeting summaries and action items, will further streamline their processes. This focus on innovation aligns with their commitment to leveraging technology to enhance team collaboration.
The Dallas Cowboys drive winning customer experience and collaboration with Webex.
published by Integrated Office Solutions Inc
Founded in 1993, Integrated Office Solutions, Inc. provides a full range of IT Infrastructure, Facility Management, and Information Technology Support services throughout the Southeastern Region. Our customers include commercial enterprise, State, Local, K-12, Federal Government, and Department of Defense. Become a part of our connected community to access our integrated technology portfolio of products and services. We connect people, processes, and resources utilizing the latest technology. We deploy 21st Century IaaS and IoT solutions for today’s connected communities. We provide the IT infrastructure resources that run your everyday business operations. Call us and speak with a trusted advisor.
.png "Integrated Office Solutions Inc")
Sign in with LinkedIn